vinny

Terms of Service

Effective November 13, 2026

Vinny is a service of SHAPYR, LLC, a New York limited liability company (“Vinny,” “I,” “we”). By signing up or using hivinny.com you agree to these terms.

1. What the service is

Each month we ask AI assistants (currently ChatGPT, Gemini, Perplexity and Claude) questions a local customer might ask about your trade and towns, check public information about your business, and send you a report with a score, a rank among businesses named in your area, and suggested fixes. On the Full plan we also send suggestions by text and can carry out a suggested fix for you at your request.

2. No guaranteed results

AI assistants are run by other companies and change without notice. Their answers vary from one person and one day to the next. We do not control them and cannot promise that any assistant will name your business, rank it in any position, or describe it correctly. Your score and rank are our measurement at the time of the check. They are not a prediction of calls, customers or revenue.

3. Plans and billing

  • Report: $200 per year, charged when you sign up and each year after until you cancel.
  • Full: $40 per month after a free first month, charged monthly until you cancel. The founding rate stays at $40 per month for as long as your membership continues without a break.
  • Tasks (Full only): $40 per task, on top of the membership. The $40 a month does not include tasks. A task starts only when you reply GO to a suggestion, and each one is charged to your card on file when it is done. If you never ask for a task, you never pay for one.

Payments are processed by Stripe. Prices do not include any sales tax that applies. We may change prices for new members at any time. We will give existing members at least 30 days' notice by email before a price change affects them.

4. Cancelling and refunds

You can cancel at any time by email, by text, or through the billing link in your receipt. There is no notice period and no cancellation fee. Your plan runs to the end of the period you paid for and does not renew. We email a reminder before each yearly Report renewal.

Payments are not refundable, including for a partly used month or year, except where the law requires a refund. The first month of Full is free so you can try it before you pay anything. If we made a mistake with your account or your billing, tell us and we will put it right.

Work already done for you stays in place after you cancel.

5. Your information and access

You confirm that you own the business or are authorized to act for it, and that the details you give us are accurate. For some tasks we need manager access to a profile such as your Google Business Profile. We ask for manager roles only and never for your passwords. You can remove our access at any time. You are responsible for the content of your own listings and website.

6. Text messages

On the Full plan you can choose to get your suggestions by text. If you tick the box at sign-up, you agree to receive text messages from Vinny (SHAPYR, LLC) about your account and suggestions for your business at the mobile number you give us. Message frequency varies, usually 3 to 5 messages a month. Message and data rates may apply. Reply STOP to opt out or HELP for help. You can also get help at vinny@hivinny.com or (631) 430-5565.

Agreeing to texts is optional and is not a condition of buying anything. Without it, we send your suggestions by email. Opting out of texts does not cancel your plan; cancel as described in section 4. Mobile carriers are not liable for delayed or undelivered messages. Our Privacy Policy explains how we handle your number.

7. Reports

Your report is published at a private link that is not listed or searchable. Anyone you share the link with can open it. Reports are for your own business use. They include the names of other businesses that assistants mentioned, taken from public answers.

8. Disclaimers and limits

The service is provided as is, without warranties of any kind. To the extent the law allows, SHAPYR, LLC is not liable for indirect or consequential losses, lost profits or lost business, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

9. Changes and ending service

We may update these terms and will post the new date here and email members about material changes. We may end a membership that is used unlawfully or abusively, with a refund for any unused paid period.

10. Governing law

These terms are governed by the laws of the State of New York. Disputes will be brought in the state or federal courts located in Suffolk County, New York.

11. Contact

SHAPYR, LLC · vinny@hivinny.com · (631) 430-5565 (text or voicemail)